title: An interpersonal-effectiveness approach to consumer health education: rationale and case study.
abstract: The development and implementation of a program for teaching prospective consumers of medical care services interpersonal-effectiveness advocacy skills are described. Parents of developmentally disabled children attended one of two six-hour workshops to learn self-management, communication and social influence skills for dealing more effectively with health consultants. Consumer satisfaction evaluations indicated that the workshops were successful, and directions for future research and development are discussed.
mesh_terms: D002648:Child; D003256:Community Participation; D003258:Consumer Behavior; D003691:Delaware; D006233:Persons with Disabilities; D006801:Humans; D010290:Parents / Q000193:education*; D010344:Patient Advocacy; D011368:Professional-Family Relations