title: The "cooling out" process in a complex organization.
abstract: In a sequence of events described as the "cooling out" process, an administrative conflict snowballed to an irrevocable stage resulting  in an employee's dismissal. Such scapegoating reduces friction in the organization structure, but does not identify and resolve problems.
mesh_terms: D003220:Conflict, Psychological; D004208:Displacement, Psychological; D005260:Female; D006739:Hospital Administration; D006801:Humans; D007398:Interpersonal Relations; D009738:Nursing Service, Hospital / Q000458:organization & administration*; D010557:Personnel Administration, Hospital; D011340:Problem Solving; D012539:Scapegoating