Helping staff to manage conflict well.
A hospital that trains its staff to deal assertively with conflict can become more effective in terms of productivity, cost effectiveness, and patient satisfaction. A training model for handling conflict in the work setting is described.
D000374:Aggression / Q000523:psychology; D003220:Conflict, Psychological; D006801:Humans; D007398:Interpersonal Relations; D007400:Interprofessional Relations; D010559:Personnel Management / Q000379:methods*; D010564:Personnel, Hospital / Q000193:education*; D011369:Professional-Patient Relations; D014481:United States