title: Patient relations program offers listening and follow-up.
abstract: Patient relations programs give patients another avenue for communication and complement the services of direct care personnel. At St. Francis Medical Center, Lynwood, CA, administrators give high marks to their two-year-old program staffed by volunteers.
mesh_terms: D002140:California; D006745:Hospital Bed Capacity, 300 to 499; D006758:Hospital Volunteers; D006801:Humans; D009723:Nurse-Patient Relations; D010344:Patient Advocacy; D012306:Risk; D012637:Security Measures