Staff skills in patient/family relations grow.
Short but cogent course on communication, attitudes, and behaviors helps staff members from many departments relate more effectively with patients, their families, and visitors.
D003142:Communication; D003479:Curriculum; D005190:Family; D006746:Hospital Bed Capacity, 500 and over; D006801:Humans; D010344:Patient Advocacy; D010414:Pennsylvania; D010564:Personnel, Hospital / Q000193:education*; D011368:Professional-Family Relations; D011369:Professional-Patient Relations