Handling grievances: guidelines for RNs.
Top management depends on nurses--even though they are not titled "supervisors"--to handle day-to-day grievances and questions arising on the nursing unit.
D004648:Employee Grievances; D004651:Employment; D006801:Humans; D007398:Interpersonal Relations; D009738:Nursing Service, Hospital / Q000458:organization & administration*; D009745:Nursing, Supervisory / Q000592:standards*; D010557:Personnel Administration, Hospital; D010559:Personnel Management; D010561:Personnel Staffing and Scheduling