title: Investment in mailroom services produces better communications.
abstract: A survey of mailroom practices at Providence Medical Center, Seattle, revealed inadequate working conditions and a lack of supervision. This article explains how careful planning and management enabled the mailroom to control copying costs and to improve services to patients, physicians, and hospital staff.
mesh_terms: D003308:Copying Processes; D004865:Equipment and Supplies, Hospital / Q000191:economics; D006745:Hospital Bed Capacity, 300 to 499; D006747:Hospital Communication Systems / Q000458:organization & administration*; D008421:Materials Management, Hospital / Q000191:economics / Q000458:organization & administration*; D011177:Postal Service; D014861:Washington