Patient satisfaction questionnaire.
A Patient Satisfaction Questionnaire was developed using factor analytic techniques. The 19-item questionnaire uses a five-point Likert scale, has a coefficient alpha of .972, and consists of three factors. Validity was assessed using correlations with specific criterion items.
D002140:California; D003258:Consumer Behavior; D006772:Hospitals, Military; D006801:Humans; D008887:Military Medicine; D010044:Outpatient Clinics, Hospital; D010361:Patients; D011787:Quality of Health Care; D011795:Surveys and Questionnaires