Patients' evaluation of family planning services: the case of inner-city clinics.
The acceptability of family planning services was studied at 12 federally funded clinics in the poor, inner-city area of Detroit by means of a questionnaire given to 535 patients selected at random. The majority of respondents judged clinic care acceptable, but ratings varied among individual clinics, types of clinics (hospital or community-based, single-purpose or multipurpose), and characteristics of patients. Ratings also varied among the factors identified from the 24 questionnaire items as the criteria of acceptability: (1) doctor's care and (2) nurse's care, which were found to be closely correlated with patient's satisfaction with their clinic experience, and (3) waiting time, (4) accessibility, and (5) comfortableness, which were not correlated with overall satisfaction. Overall clinic acceptability was positively correlated with revisits for some of the clinics.
D000328:Adult; D003153:Community Health Services; D003258:Consumer Behavior; D005193:Family Planning Services; D005260:Female; D006801:Humans; D008824:Michigan; D011787:Quality of Health Care; D014505:Urban Population