title: Brief hotline training. An effort to examine impact on volunteers.
abstract: In response to community needs and pressures, increasing numbers of small crisis centers and hotline services have emerged. This emergence of services has been possible in part because of the mounting number of eager and interested volunteers. These services want and need training for the volunteers. This article examines the problem of evaluating the kind of information and the kind of training that hotline volunteers were given in a brief training program.
mesh_terms: D001364:Awareness; D002649:Child Abuse; D003419:Crisis Intervention; D004644:Emotions; D005069:Evaluation Studies as Topic; D006801:Humans; D009042:Motivation; D010414:Pennsylvania; D012017:Referral and Consultation; D012381:Role Playing; D013689:Telephone; D014152:Transactional Analysis; D014838:Volunteers / Q000193:education*