The impact of organization of family planning clinics on waiting time.
Mathematical simulations and structured observations were used to assess factors in family planning clinic procedures responsible for long waiting times for clients. Principal causes of unnecessarily long waiting times in selected clinics of a Mexican program included: inflexibilty of client's routes within the clinic and of staff functions, late arrival of staff, patterns of client arrival times, and the proportion of clients seen by the doctor.
D001071:Appointments and Schedules; D005193:Family Planning Services; D008433:Mathematics; D008962:Models, Theoretical; D009934:Organization and Administration; D010817:Physician-Patient Relations; D011369:Professional-Patient Relations; D013997:Time Factors