title: A conceptual framework for evaluating human service delivery systems.
abstract: Pressure on administrators, behavioral scientists, and others for program accountability is reflected in recent publication of a variety of theories, concepts, and methods of evaluation. This paper attempts to integrate pertinent literature, primarily from the behavioral sciences, into a comprehensive conceptual framework aimed at orienting administrators and others to the possibilities of evaluation, and suggesting variables appropriate to any organization or system.
mesh_terms: D000288:Administrative Personnel; D001291:Attitude of Health Personnel; D003266:Continuity of Patient Care; D003695:Delivery of Health Care; D005069:Evaluation Studies as Topic; D006040:Goals; D007857:Leadership; D009934:Organization and Administration; D010347:Patient Care Planning; D011634:Public Health; D013597:Systems Analysis