title: The functional analysis study: a first step in quality assurance.
abstract: This article describes a recent study of how social work staff in a large medical center spend their time--the tasks and activities performed regularly. The value of this kind of study, especially as a first step in the development of a comprehensive quality assurance program for a department of social work services, is discussed.
mesh_terms: D006761:Hospitals; D006801:Humans; D009518:New York; D011786:Quality Control; D012947:Social Work; D013647:Task Performance and Analysis