QA, CQI, TQM: what's the difference?
Total Quality Management (TQM) is not a program, but a process. It is a major cultural change of healthcare organizations. TQM should not be embraced as a "short term fix," but as the long term solution to the shortcomings in the delivery of patient care.
O'Neal
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D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000145:classification / Q000458:organization & administration*