[A study of the satisfaction of clients with the home visiting service provided by public health nurses].
The purpose of this study is to explore the satisfaction of clients with the home visiting services provided by public health nurses. In addition, the related factors that influence this satisfaction are to be explored. A structured questionnaire was used for data collection. This study comprises 247 subjects who were chosen via distributive sampling, 222 questionnaires were completed for use. The completed percentage achieved 90%. Factors analysis was used to discern the satisfaction components. The contents of the client's satisfaction can be broken down into 5 major areas: (1) the assistance provided by home health services; (2) the professional capacities of the home-visiting nurses; (3) the disturbance caused by the home health services; (4) the home visiting nurses' capacity for instruction and reaction; (5) the autonomy of home health services. The results of this study indicate that the clients' satisfaction ratio achieves 89%. A stepwise multiple regression was used to analyze the related factors that influence the clients' satisfaction. We found that the most important variables were "the assistance provided by home-visiting services", "the necessity of home-visiting services", and "the variation in client diagnosis". The predictable variance of these three variables reaches 34.8%.
Chiou
C J
CJ
School of Nursing, Kaohsiung Medical College, Taiwan, Republic of China.
Wang
R S
RS
Lee
S T
ST
Wang
H H
HH
D000328:Adult; D005260:Female; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D011637:Public Health Nursing; D011785:Quality Assurance, Health Care