Things your most satisfied patients won't tell you.
In a competitive market, patient satisfaction is critical. The author surveyed patients and discusses several nontechnical factors that influence patient satisfaction.
Wunder
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School of Business, Washburn University, Topeka, Kan. 66621.
D000328:Adult; D003770:Dental Offices; D003797:Dental Staff; D005260:Female; D006801:Humans; D007374:Interior Design and Furnishings; D008297:Male; D017060:Patient Satisfaction; D011215:Practice Management, Dental