title: Things your most satisfied patients won't tell you.
abstract: In a competitive market, patient satisfaction is critical. The author surveyed patients and discusses several nontechnical factors that influence patient satisfaction.
authors.affiliation: School of Business, Washburn University, Topeka, Kan. 66621.
authors.forename: G C
authors.initials: GC
authors.lastname: Wunder
mesh_terms: D000328:Adult; D003770:Dental Offices; D003797:Dental Staff; D005260:Female; D006801:Humans; D007374:Interior Design and Furnishings; D008297:Male; D017060:Patient Satisfaction; D011215:Practice Management, Dental