Aggression: therapeutic response to verbal abuse.
Increasing numbers of nurses in a variety of settings have to deal with physical and verbal aggression meted out by their patients. This article concentrates on suitable therapeutic responses to verbal abuse, and urges the nurse to consider aggression in a wider context, looking at the predisposing factors and methods to defuse potentially violent situations. The author stresses that self-evaluation is crucial if skills are to be learned and applied to subsequent episodes.
Farrell
G
G
D000374:Aggression; D000786:Anger; D006801:Humans; D009723:Nurse-Patient Relations; D013060:Speech