[The measurement of satisfaction in health services].
The satisfaction analysis in health services has been object of rising interest recently. The different instruments of measurement known show the diversity of conceptualism, range of applications and methodologies. The article revises selectively and not exhaustively different instruments as well as the approximations to the concept of satisfaction from the marketing disciplines and the investigations in health services. Special emphasis is dedicated to the analysis of satisfaction in hospital services and the use of questionnaires for its measurement.
Ibern Regàs
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Consorci Sanitari de Mataró.
D006296:Health Services / Q000592:standards*; D006302:Health Services Research / Q000379:methods; D006801:Humans; D008389:Marketing of Health Services / Q000592:standards; D017060:Patient Satisfaction; D015397:Program Evaluation / Q000379:methods
La mesura de la satisfacció en els serveis sanitaris.