Consumer satisfaction surveys in mental health.
Treating clients of mental health services as consumers is a relatively new concept in Britain. This article seeks to explain the development of consumer satisfaction surveys, reviews the literature, and identifies ways in which the approach can be used to improve services.
Ricketts
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D003258:Consumer Behavior; D006801:Humans; D008605:Mental Health Services; D015403:Nursing Evaluation Research; D011795:Surveys and Questionnaires