title: [Performance appraisal of internal health services].
abstract: In the present context of scarce resources, satisfying at best essential needs in the area of health care leads gradually towards a new conception of the management of health services and towards the development of information tools designed to evaluate performance. This paper presents a general framework for that purpose; it can be adapted to more specific and contextual problems. The authors review the difficulties involved in the measure of performance, the basic data required by the methods as well as some indicators that can be derived from their application, all exemplified in a case study.
authors.affiliation: Association d'informatique des établissements sanitaires vaudois, Prilly.
authors.forename: A
authors.initials: A
authors.lastname: Boutat
authors.forename: Y
authors.initials: Y
authors.lastname: Eggli
authors.forename: P
authors.initials: P
authors.lastname: Frutiger
mesh_terms: D003258:Consumer Behavior; D003362:Cost-Benefit Analysis; D004526:Efficiency; D006296:Health Services / Q000191:economics / Q000592:standards*; D006298:Health Services Administration; D006302:Health Services Research; D006801:Humans; D011785:Quality Assurance, Health Care; D012040:Regional Health Planning; D012660:Semantics; D013557:Switzerland
vernacular_title: Evaluation de la performance interne des services de santé.