A new look for quality in home care.
The management of quality is being transformed in healthcare. Continuous improvement is a cornerstone to this new look at quality. However, no continuous quality program will succeed without incorporating the values and wants of the consumer of care and the end point they want to reach. This article presents an overview of the values to consider and the way to define outcomes.
Peters
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In Search of Excellence Project, Community Health Accreditation Program, New York, NY.
D001291:Attitude of Health Personnel; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D007373:Interinstitutional Relations; D007400:Interprofessional Relations; D009937:Organizational Objectives; D017060:Patient Satisfaction; D011209:Power, Psychological; D011787:Quality of Health Care; D014481:United States