Demand/capacity management in health care: an application of yield management.
Although the concepts of yield management have been applied successfully to many services such as hotels and airlines, the concepts have not expanded much further. Some segments of health care appear to be logical candidates to apply and benefit from the concepts, and this article addresses that application by examining the implementation of yield management in a health care facility. Not only is the implementation described, but the issues surrounding that implementation are discussed.
Chapman
S N
SN
North Carolina State University College of Management.
Carmel
J I
JI
D005249:Fees and Charges; D005376:Financial Management / Q000379:methods*; D006301:Health Services Needs and Demand / Q000191:economics* / Q000706:statistics & numerical data; D006785:Hospitals, University / Q000191:economics / Q000706:statistics & numerical data; D006801:Humans; D007182:Income; D008019:Life Style; D015233:Models, Statistical; D009657:North Carolina; D009936:Organizational Innovation; D010044:Outpatient Clinics, Hospital / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D011357:Product Line Management / Q000379:methods; D015431:Weight Loss