title: Total quality management in a 300-bed community hospital: the quality improvement process translated to health care.
abstract: Winter Park Memorial Hospital (Winter Park, Florida) began implementation of a well-strategized plan for total quality management (TQM) in 1987. Having no guidelines for applying TQM to health care but using the industrial quality management techniques of Philip Crosby Associates, Inc, the hospital made the transition and saved thousands of dollars in the process. This article describes the transition, especially the integral part played by the Medical Staff Quality Council in changing the hospital's culture.
authors.affiliation: Healthcare Quality Management, Philip Crosby Associates, Inc, Winter Park, FL 32793-6006.
authors.forename: J M
authors.initials: JM
authors.lastname: Hughes
mesh_terms: D005431:Florida; D006745:Hospital Bed Capacity, 300 to 499; D006764:Hospitals, Community / Q000458:organization & administration / Q000592:standards*; D008505:Medical Staff, Hospital; D011340:Problem Solving; D016730:Program Development; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011786:Quality Control