title: Patient satisfaction as an indicator of the quality of nursing care.
abstract: This paper deals with the patient satisfaction, as an indicator of the quality of nursing care. The literature review and a Finnish empirical illustration, using patient interviews, are included in the article. The results indicate a high level of satisfaction. However, there is no basis to use the measurement of patient satisfaction as a sole indicator of the quality of care, because the satisfied patients expressed also reasons for dissatisfaction.
authors.forename: H
authors.initials: H
authors.lastname: Leino-Kilpi
authors.forename: J
authors.initials: J
authors.lastname: Vuorenheimo
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D003625:Data Collection / Q000379:methods; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009732:Nursing Care / Q000592:standards*; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires