title: Introducing a quality of service programme to hospital orderly staff.
abstract: Recent reshaping of health provision throughout New Zealand has brought many changes to virtually every area of the service. In some instances this has required a totally fresh approach with a different way of thinking. In others, it has meant the adaptation and remodelling of existing structures and approaches. This paper gives a brief overview of the West Auckland Health District Quality of Service Programme and, in particular, its introduction to the orderly service at Waitakere Hospital.
authors.affiliation: West Auckland Health District, Henderson, Waitakere City, New Zealand.
authors.forename: J L
authors.initials: JL
authors.lastname: Lilly
mesh_terms: D007587:Job Description; D008332:Management Quality Circles; D009520:New Zealand; D010354:Patient Escort Service / Q000592:standards*; D010564:Personnel, Hospital / Q000592:standards; D011785:Quality Assurance, Health Care / Q000458:organization & administration*