[Complaints--a source of quality assurance even in primary health care].
In this article we discuss the handling of complaints from consumers of primary health care. We present data from municipalities on the frequency of complaints and the ways of handling them. In primary health care complaints are not handled systematically, and are seldom referred to in internal meetings. We conclude that complaints and other reactions from consumers should be used in quality control in primary health care.
Pettersen
B
B
Avdeling for Samfunnsmedisin, Statens Institutt for Folkehelse, Oslo.
Mordal
T L
TL
D009664:Norway; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards*; D011785:Quality Assurance, Health Care
Klager--en kilde til kvalitetssikring også i primaerhelsetjenesten.