A case management agency and bank create a service innovation.
Connecticut Community Care, Inc. (CCCI), a statewide, nonprofit case management agency, in collaboration with Connecticut National Bank (CNB), developed a unique model of delivering case management services to bank trust clients. No reports of such a collaborative model have been found in the published literature in the United States. The article presents a historical overview of this innovative initiative; the identification of the target population; the delivery of the assessment, coordination, and monitoring services; and the marketing techniques. Utilization statistics, a synopsis of the model outcomes as viewed by the trust officers, and suggestions for replication are also presented.
Katz
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Stowe
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D000368:Aged; D003237:Connecticut; D005376:Financial Management / Q000458:organization & administration*; D005382:Financing, Personal / Q000458:organization & administration*; D006801:Humans; D007373:Interinstitutional Relations; D008329:Managed Care Programs / Q000458:organization & administration*; D017146:Models, Organizational