Managing transitions: assuring the adoption and impact of TQM.
Assuring the full adoption and impact of total quality management (TQM) requires the understanding that TQM involves transitional challenges to managers, individuals, work groups, and the organization as a whole. This article presents some of these challenges and describes how they might be met over time to determine the ultimate success of TQM adoption in an organization.
Kaluzny
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Health Policy and Administration, School of Public Health, University of North Carolina, Chapel Hill.
McLaughlin
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D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013597:Systems Analysis