The Long-Term Care Ombudsman Program: what does the complaint reporting system tell us?
Using paid staff and/or volunteers, long-term care ombudsman programs are charged with resolving complaints and solving problems that affect elderly persons in a variety of long-term care settings. This paper reports the results of a content analysis of annual ombudsman program reports sent to the Administration on Aging from 49 states in 1990. We found substantial variation in the documented information at both state and local levels and recommend revising the reporting system.
Netting
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Arizona State University School of Social Work, Tempe 85251-1802.
Paton
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Huber
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D000368:Aged; D003625:Data Collection; D006801:Humans; D008134:Long-Term Care / Q000331:legislation & jurisprudence / Q000592:standards*; D010344:Patient Advocacy / Q000331:legislation & jurisprudence*; D017060:Patient Satisfaction; D014481:United States