title: Total quality management within the NHS.
abstract: Total quality management is a system which enables managers to analyse and develop their services within a common framework. It incorporates the needs and preferences of service users in the setting and improvement of quality standards, within resource constraints.
authors.forename: J
authors.initials: J
authors.lastname: Docherty
mesh_terms: D006801:Humans; D008389:Marketing of Health Services; D011785:Quality Assurance, Health Care / Q000191:economics / Q000458:organization & administration*; D013222:State Medicine / Q000191:economics / Q000592:standards*; D006113:United Kingdom