title: Taking a serious look at patient expectations.
authors.affiliation: PRC Associates, Omaha, NE.
authors.forename: J M
authors.initials: JM
authors.lastname: Inguanzo
mesh_terms: D006302:Health Services Research / Q000379:methods; D015285:Hospital-Patient Relations; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012938:Social Perception; D014481:United States