title: Assessing health needs and measuring patient satisfaction.
abstract: This paper describes two aspects of the NHS reforms--an emphasis on needs assessment and patient satisfaction. The latter is illustrated with reference to day surgery.
authors.forename: A
authors.initials: A
authors.lastname: Bowling
mesh_terms: D000556:Ambulatory Surgical Procedures / Q000592:standards; D006301:Health Services Needs and Demand / Q000592:standards*; D006302:Health Services Research / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom