Telephone calls to a paediatric accident and emergency department.
We report a survey of telephone calls to an Accident and Emergency Department. Telephone calls form a significant part of the workload of an Accident and Emergency Department. The differences between telephone advice from an Accident and Emergency Department and general practice are highlighted. In general telephone advice from the Department is a useful adjunct to the service provided by the NHS. The possibility of medico-legal implications is discussed.
Kernohan
S M
SM
Accident and Emergency Dept, Royal Aberdeen Children's Hospital.
Moir
P A
PA
Beattie
T F
TF
D000059:Accidents; D002648:Child; D004630:Emergencies; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data*; D006801:Humans; D010349:Patient Compliance; D012017:Referral and Consultation / Q000706:statistics & numerical data; D012606:Scotland; D013689:Telephone / Q000706:statistics & numerical data*