title: Senior-to-senior mediation service project.
abstract: Conflicts experienced by elderly persons regarding housing, consumer problems, the quality and availability of health and social services, family problems, and other issues often require mediation. This program demonstrates the important potential of using seniors as volunteer mediators to assist other seniors. It also suggests that training in conflict management skills enhances competence of volunteers in solving their own conflicts.
authors.affiliation: Institute of Gerontology, Graduate School of Social Work, University of Denver, University Park, CO 80208.
authors.forename: E O
authors.initials: EO
authors.lastname: Cox
authors.forename: R J
authors.initials: RJ
authors.lastname: Parsons
mesh_terms: D000368:Aged; D003120:Colorado; D006299:Health Services for the Aged; D006801:Humans; D008875:Middle Aged; D017008:Negotiating; D011340:Problem Solving; D015397:Program Evaluation; D012017:Referral and Consultation; D014481:United States; D014838:Volunteers; D000078329:Workforce