title: Redesigning roles for patient-centered care. The hospitality representative.
abstract: Nurses cannot always meet patients' expectations for nonclinical care. The authors describe the operational redesign of several hotel-related functions to enhance the provision of nonclinical care. This system enhances care delivery to better balance patients' perceptions of the clinical with the non-clinical components of care.
authors.affiliation: Sharp Health Care, San Diego, CA.
authors.forename: J
authors.initials: J
authors.lastname: O'Malley
authors.forename: D
authors.initials: D
authors.lastname: Serpico-Thompson
mesh_terms: D000289:Admitting Department, Hospital; D003142:Communication; D015285:Hospital-Patient Relations; D006801:Humans; D009723:Nurse-Patient Relations; D009738:Nursing Service, Hospital / Q000458:organization & administration / Q000592:standards*; D010344:Patient Advocacy; D017060:Patient Satisfaction; D015397:Program Evaluation; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D014481:United States