title: Descriptions I have heard about quality improvement (QI) programs emphasize patient satisfaction. Is QI simply another version of guest relations programs?
authors.forename: E
authors.initials: E
authors.lastname: Green
authors.forename: C G
authors.initials: CG
authors.lastname: Meisenheimer
mesh_terms: D015285:Hospital-Patient Relations; D006801:Humans; D009937:Organizational Objectives; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*