title: Patient contribution to the design and meaning of patient satisfaction for quality assurance purposes: the psychiatric case.
abstract: Given that patient satisfaction is a component of the quality of patient care, this study describes a procedure to develop and measure satisfaction directly from patients. This approach bypasses the inherent difficulty associated with the interpretation of results from generic surveys. To illustrate this procedure, an empirical study is reported, addressing perhaps the most difficult patient population to solicit as participants: psychiatric patients.
authors.affiliation: Department of Business Administration and Economics, State University of New York, Brockport.
authors.forename: M
authors.initials: M
authors.lastname: Elbeck
mesh_terms: D016001:Confidence Intervals; D003627:Data Interpretation, Statistical; D005260:Female; D006745:Hospital Bed Capacity, 300 to 499; D006778:Hospitals, Psychiatric / Q000592:standards; D006779:Hospitals, Public / Q000592:standards; D006801:Humans; D008297:Male; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012559:Schizophrenia / Q000628:therapy*; D011795:Surveys and Questionnaires