Descriptions I have heard about quality improvement (QI) programs emphasize patient satisfaction. Is QI simply another version of guest relations programs?
Green
E
E
Meisenheimer
C G
CG
D015285:Hospital-Patient Relations; D006801:Humans; D009937:Organizational Objectives; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*