title: [Organized consultation by telephone: preliminary results].
abstract: OBJECTIVE
  To improve follow-up of health problems, once detected, until their resolution. Also to introduce corrective measures to the demand for Primary Care consultations.
  
  
  METHODS
  Prospective study of Organised Telephone Consultations (OTC). SITE. General Medicine quota of the PC team at Ofra-Delicias (Tenerife).
  
  
  METHODS
  A total of 108 procedures were included.
  
  
  RESULTS
  The preliminary results, corresponding to the period evaluated (February to June 1991) are presented. The percentage of cases resolved was 78.70%. 83.53% of the cases resolved required only one telephone call. The overall time used for the resolution was equal to or less than 5 minutes in 77.64% of cases and from 5 to 10 minutes in the remainder.
  
  
  CONCLUSIONS
  The results, taken overall, were positive, especially with regards to the optimisation of resources.
authors.affiliation: Equipo de Atención Primaria Ofra-Delicias, Santa Cruz de Tenerife.
authors.forename: A
authors.initials: A
authors.lastname: Solbes Caro
authors.forename: E
authors.initials: E
authors.lastname: Castro Martín
authors.forename: I
authors.initials: I
authors.lastname: Sicilia Sosvilla
mesh_terms: D000368:Aged; D000465:Algorithms; D003266:Continuity of Patient Care; D005069:Evaluation Studies as Topic; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D011320:Primary Health Care / Q000379:methods*; D011446:Prospective Studies; D013689:Telephone
vernacular_title: Consulta organizada telefónica: resultados preliminares.