title: [Patients' experiences after complaining about health care].
abstract: "Norsk Pasientforening" (The Norwegian Patients' Association) is an independent organization which, since 1983, has advised patients wishing to complain about medical treatment. A questionnaire was sent to a sample of patients who had been in contact with the organization to find out how they felt their complaint had been handled, and how they wished to channel complaints in future. Patients would like to have a review board in their own locality, and think that the complaint should be examined by a lawyer and a physician. This review board should be capable of taking decisions and awarding compensation. The complaints would also like to have a spokesman to argue for their legal rights.
authors.affiliation: Institutt for allmennmedisin, Universitetet i Oslo.
authors.forename: M
authors.initials: M
authors.lastname: Grønlie
authors.forename: S
authors.initials: S
authors.lastname: Sørheim
mesh_terms: D006801:Humans; D007345:Insurance Claim Review / Q000331:legislation & jurisprudence; D008318:Malpractice / Q000331:legislation & jurisprudence; D009664:Norway; D010344:Patient Advocacy / Q000331:legislation & jurisprudence; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care / Q000331:legislation & jurisprudence
vernacular_title: Pasienterfaringer etter klager på helsevesenet.