title: Experiences of women clerical workers in patient care areas.
abstract: Nurse managers at all levels have a stake in the well-being and job satisfaction of clerical workers in patient care areas. The authors discuss the results of a qualitative interview study of 46 women employed as unit clerks and clinic clerks. As these women described their work experiences, they identified interactional dynamics in the workplace, issues of relative powerlessness, stresses involved in dealing with ill clients, organizational problems, and occupational hazards.
authors.affiliation: Department of Mental Health, Community, and Administrative Nursing, School of Nursing, University of California, San Francisco.
authors.forename: J M
authors.initials: JM
authors.lastname: Hall
authors.forename: P E
authors.initials: PE
authors.lastname: Stevens
authors.forename: A I
authors.initials: AI
authors.lastname: Meleis
mesh_terms: D000328:Adult; D002322:Career Mobility; D005260:Female; D006272:Health Facility Environment; D006757:Hospital Units; D006801:Humans; D007398:Interpersonal Relations; D007588:Job Satisfaction; D008502:Medical Secretaries / Q000523:psychology*; D010044:Outpatient Clinics, Hospital; D011822:Race Relations; D013315:Stress, Psychological; D014931:Women, Working / Q000523:psychology*