title: ["Thank you, doctor". Knowledge of intercultural communication is necessary in health care for refugees].
abstract: Up to now, the Norwegian population has been homogeneous as regards language and culture, the only exception being the 30,000 indigenous Sami people. With the recent increase of the number of immigrants, particularly refugees and asylum seekers, Norwegian health care workers are faced with a new challenge: communication barriers due to differences in culture. This article lists 12 signal systems and shows how messages can be transmitted, interpreted and misinterpreted, depending on cultural background. Our world view and socio-cultural reference is important for how we interpret messages conveyed in the form of words and nonverbal signals. Ten commandments regarding refugee/intercultural health care are formulated as practical guidelines.
authors.affiliation: Fylkeslegen i Rogaland, Stavanger.
authors.forename: O M
authors.initials: OM
authors.lastname: Hetta
mesh_terms: D003144:Communication Barriers; D003466:Cultural Characteristics; D004641:Emigration and Immigration; D006282:Health Personnel / Q000523:psychology*; D006301:Health Services Needs and Demand; D006801:Humans; D009664:Norway / Q000208:ethnology; D012036:Refugees / Q000523:psychology*
vernacular_title: "Thank you, Doctor". Innsikt i interkulturell kommunikasjon påkrevet i flyktninghelsetjenesten.