title: Designed to fail: the service crisis in hospitals.
authors.forename: T
authors.initials: T
authors.lastname: Porter-O'Grady
mesh_terms: D006739:Hospital Administration; D006761:Hospitals / Q000592:standards; D006801:Humans; D010564:Personnel, Hospital / Q000600:supply & distribution*; D011785:Quality Assurance, Health Care; D014481:United States