title: Measure of satisfaction of general practitioners with the chemical pathology services in Leeds Western Health District.
abstract: The satisfaction of general practitioners with the District Chemical Pathology Services in Leeds Western Health District was assessed by means of a postal questionnaire. The areas of interest covered included communication, test turn-round times, format of reports, advice about tests undertaken in the practice and chemical pathology information services. Communication with the laboratory was the major area of dissatisfaction (21% GPs), followed by test turn-round times (14%) and format of reports (10%). More than half the respondents were interested in an offer of help in selecting equipment for their surgeries and subsequent quality control. Customer satisfaction will become an important issue as a result of the NHS reforms and laboratories may find this exercise useful.
authors.affiliation: Department of Pathology, Wharfedale General Hospital, Otley, West Yorks, UK.
authors.forename: K R
authors.initials: KR
authors.lastname: Allen
authors.forename: C M
authors.initials: CM
authors.lastname: Harris
mesh_terms: D004739:England; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards*; D010338:Pathology, Clinical / Q000592:standards*; D010821:Physicians, Family; D011361:Professional Competence; D011795:Surveys and Questionnaires