[An evaluation of the prior appointment program in primary care by a user opinion survey].
OBJECTIVE
To assess user-satisfaction on the introduction of an Appointments Scheme.


METHODS
Crossover and observational, with a random sample. SITE. 47?97 Health Centres and 72 Clinics in the Community of Valencia.


METHODS
A random sample of 400 users.


RESULTS
A month after the introduction of the scheme, a survey was administered by staff of the centres themselves to a sample of users coming out from consulting rooms. The percentage of users who waited less than 15 minutes to see their doctor increased from 18% to 75.5% after the introduction of the Scheme. The average number of people in the waiting-rooms decreased from 61 to 14. 72.5% of users considered that the quality of health care received had improved.


CONCLUSIONS
The users' evaluation of the programme is satisfactory. There was moreover a significant difference in favour of Health Centres as to fewer crowds in waiting-rooms, greater access to telephones, the evaluation of the quality of care and the average time of a consultation.
Alastrué Loscos
J I
JI
Servicio de Planificación de la Atención Primaria, Conselleria de Sanitat i Consum, Valencia.
Giner Valero
M
M
Bonet Pla
J A
JA
Merelles Tormo
A
A
Núñez
A J
AJ
Superviola Collados
V J
VJ
D001071:Appointments and Schedules; D003258:Consumer Behavior / Q000706:statistics & numerical data; D006801:Humans; D011320:Primary Health Care / Q000706:statistics & numerical data*; D015397:Program Evaluation / Q000379:methods; D011639:Public Opinion; D011787:Quality of Health Care / Q000706:statistics & numerical data; D011897:Random Allocation; D013030:Spain; D011795:Surveys and Questionnaires
Evaluación del programa de cita previa en atención primaria a través de una encuesta de opinión de usuarios.