title: A conceptual framework for evaluation of nursing service quality.
authors.forename: D S
authors.initials: DS
authors.lastname: Brown
mesh_terms: D006801:Humans; D016294:Models, Nursing; D009739:Nursing Services / Q000592:standards*; D017063:Outcome Assessment, Health Care / Q000379:methods; D011785:Quality Assurance, Health Care / Q000458:organization & administration*