title: Introducing total quality management.
abstract: Total quality management is a system that could pay dividends for National Health Service managers and employees but would require a change of culture, from one of crisis response to problems to one preventing them from happening in the first place. This article introduces the concept and describes the preconditions for its successful application.
authors.forename: K
authors.initials: K
authors.lastname: Evans
authors.forename: G
authors.initials: G
authors.lastname: English
mesh_terms: D006282:Health Personnel / Q000592:standards*; D006801:Humans; D008962:Models, Theoretical; D011785:Quality Assurance, Health Care; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom