title: Perspectives on quality service management in health care.
authors.affiliation: Department of Health Services Administration, College of Health Related Professions, Medical University of South Carolina, Charleston 29425.
authors.forename: J A
authors.initials: JA
authors.lastname: Johnson
authors.forename: W J
authors.initials: WJ
authors.lastname: Jones
authors.forename: L M
authors.initials: LM
authors.lastname: Shilling
mesh_terms: D000488:Allied Health Personnel / Q000193:education / Q000592:standards; D006699:Home Care Services / Q000592:standards; D006761:Hospitals / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000639:trends*; D014481:United States