title: TQM/CQI in business and health care. An overview.
abstract: TQM/CQI is increasingly being used by U.S. companies and the health care industry to improve their operations and profitability. TQM/CQI can be used by occupational health nurses to help focus efforts to improve their health services and demonstrate their value. TQM/CQI also is used by businesses to improve the quality and cost of external health services. Occupational health nurses who are knowledgeable in TQM/CQI can help assure the quality of external health services as businesses strive to reduce rising health care costs.
authors.forename: E
authors.initials: E
authors.lastname: Rooney
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D007221:Industry / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000458:organization & administration* / Q000639:trends