title: Quality assurance: the shape of things to come.
abstract: Quality assurance is a systematic approach to the delivery of consistent, high quality services. It requires the implementation of quality systems based on international quality standards. Modern quality practice has yet to be addressed within healthcare.
authors.forename: L
authors.initials: L
authors.lastname: Robertson
mesh_terms: D006801:Humans; D011785:Quality Assurance, Health Care / Q000458:organization & administration* / Q000592:standards / Q000639:trends