title: Tallahassee Memorial: focusing the culture on customer service.
authors.forename: P
authors.initials: P
authors.lastname: Eubanks
mesh_terms: D005431:Florida; D006739:Hospital Administration / Q000379:methods*; D006746:Hospital Bed Capacity, 500 and over; D015285:Hospital-Patient Relations; D006801:Humans; D007324:Institutional Management Teams / Q000458:organization & administration; D008962:Models, Theoretical; D009042:Motivation; D015279:Organizational Culture; D009937:Organizational Objectives; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000523:psychology; D010934:Planning Techniques