title: The Achilles' heel of quality management: the human quotient.
authors.forename: S
authors.initials: S
authors.lastname: Strasser
mesh_terms: D003659:Decision Making, Organizational; D006801:Humans; D010348:Patient Care Team / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012380:Role