title: The process of quality management.
abstract: Hospitals are focusing their attention on quality improvement programs to meet the demands of the health care consumer. Managers need to be educated in the methodology and process of total quality management (TQM).
authors.forename: J H
authors.initials: JH
authors.lastname: Vikell
mesh_terms: D006282:Health Personnel / Q000193:education; D006801:Humans; D009745:Nursing, Supervisory / Q000458:organization & administration*; D011367:Professional Staff Committees / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*