title: Children seen frequently out of hours in one general practice.
abstract: OBJECTIVE
  To identify reasons why some children receive more out of hours visits than most.
  
  
  METHODS
  A one year prospective study to identify the study group. This was followed by a case-control study involving a record search and personal interviews.
  
  
  METHODS
  One three doctor urban general practice in West Lothian with 4812 patients.
  
  
  METHODS
  40 children aged under 10 years identified as high users of the out of hours service (more than two visits a year) and 40 age and sex matched controls.
  
  
  METHODS
  Numbers of visits; social factors such as lone motherhood, low educational attainment; score for management response to clinical vignette.
  
  
  RESULTS
  147/756 (19%) out of hours visits in the study year were to children aged under 10 years; 109 (74%) to 41 children (6%). Problems seen were mainly minor, and little active management was required. Family and social factors which were significantly more common for the cases than for the controls included a lone mother (15 v 4), low educational attainment by the mother (25 v 14), receipt of income support (22 v 7), and non-ownership of the home (45 v 22) or a car (19 v 9). Mothers of the cases were more likely to choose to contact a doctor when presented with vignettes describing common childhood illnesses (median score for 16 vignettes 16.5 for cases v 14.5 for controls, Wilcoxon signed rank test, p = 0.01).
  
  
  CONCLUSIONS
  Children seen more frequently than expected out of hours came from more socially disadvantaged families and their mothers were more likely to seek medical advice about minor childhood illness. Maternal education, to promote confidence in managing minor illness, may reduce their use of the out of hours service.
authors.affiliation: Department of General Practice, University of Glasgow, Woodside Health Centre.
authors.forename: J M
authors.initials: JM
authors.lastname: Morrison
authors.forename: H
authors.initials: H
authors.lastname: Gilmour
authors.forename: F
authors.initials: F
authors.lastname: Sullivan
mesh_terms: D000367:Age Factors; D016022:Case-Control Studies; D002648:Child; D002675:Child, Preschool; D005192:Family Health; D005194:Family Practice / Q000706:statistics & numerical data*; D006792:House Calls / Q000706:statistics & numerical data*; D006801:Humans; D010342:Patient Acceptance of Health Care / Q000706:statistics & numerical data*; D011446:Prospective Studies; D012606:Scotland; D012959:Socioeconomic Factors; D013997:Time Factors