Quality improvement in health care: is the patient still left out?
Quality improvement methodologies as applied to health care reflect a traditional practitioner-centered approach to defining and improving quality of services. However, health care must reconcile the values, needs, and preferences of providers with those of consumers if effective quality improvement programs are to be developed.
Lehr
H
H
Graduate Program in Health Administration, Union College, Schenectady, NY.
Strosberg
M
M
D003254:Consumer Advocacy; D003657:Decision Making; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D008962:Models, Theoretical; D009937:Organizational Objectives; D010358:Patient Participation; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States