title: Outcomes measurement: compliance tool or strategic initiative?
abstract: This article explores how hospitals are using outcomes measurement to deal with their changing environment. Based on interviews at thirty-one hospitals, the study reveals three very different management approaches and three different uses of the same outcomes measurement tool.
authors.affiliation: Harvard Business School, Cambridge, MA.
authors.forename: J C
authors.initials: JC
authors.lastname: Linder
mesh_terms: D003659:Decision Making, Organizational; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007857:Leadership; D008962:Models, Theoretical; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D010343:Patient Admission; D012720:Severity of Illness Index; D012984:Software; D011795:Surveys and Questionnaires; D014481:United States