Improving communication with oncology patients: taping the consultation.
Patients are often dissatisfied with the information provided for them by doctors. A simple cheap method of improving communication by tape recording the initial consultation with oncology outpatients is described. Analysis of 100 taped consultations by a subsequent questionnaire revealed that patients and their relatives claimed enormous benefit from the opportunity to hear the consultation again.
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Sussex Radiotherapy and Oncology Centre, Royal Sussex County Hospital, Brighton, UK.
D000328:Adult; D003142:Communication; D006801:Humans; D009369:Neoplasms; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012017:Referral and Consultation; D013637:Tape Recording