Psychology of computer use: XXV. Locus of control, information-system dialogues, and end-users' satisfaction.
This study examined the correlation of locus of control and end-users' satisfaction for three computer dialogue treatments--question/answer, menu, and command language. In the present study, 390 subjects were classified as internally or externally oriented according to an abbreviated form of Rotter's I-E Scale. Subjects then utilized an information system possessing one of three randomly selected dialogues to solve a problem in selecting employees. Their over-all satisfaction with the system was measured. Analysis of variance did not support the hypothesis that locus of control is associated with users' satisfaction.
Meinert
D B
DB
Computer Information Systems Department, Southwest Missouri State University, Springfield 65804.
Festervand
T A
TA
Lumpkin
J R
JR
D000328:Adult; D001292:Attitude to Computers; D005260:Female; D006801:Humans; D007206:Individuality; D007389:Internal-External Control; D008297:Male; D010555:Personality Inventory; D012984:Software; D014584:User-Computer Interface