Beyond cost benefit: an assessment approach for the '90s.
A new evaluation approach is needed to evaluate clinical and management applications of H.I.S.-- where the major benefits may not be related to labor savings. New evaluation approaches also need to reflect a "bottom line" business orientation. We will describe an evaluation approach which is based on TQM concepts and meets both these criteria and incorporates benefits realization into the evaluation process.
Drazen
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Arthur D Little, Inc. Cambridge, MA 02140.
D003362:Cost-Benefit Analysis; D005069:Evaluation Studies as Topic; D006751:Hospital Information Systems; D011786:Quality Control