title: [User opinions based on complaints filed].
abstract: BACKGROUND
  The analysis of complaints is a way to know the users satisfaction on a health center.
  
  
  METHODS
  We analyzed 270 formal patient complaints, made at Pino Montano Health Centre (Seville) from 1986 to 1989.
  
  
  RESULTS
  Complaint rates was 315.55 per 100,000 persons-years. This rate was higher than such observed in other studies. 75.5% of complaints were related to organizational or structural problems.
  
  
  CONCLUSIONS
  With this analysis we can overtake the acceptability of health system overall or to highlight some structural problems in the organization and to discover areas of dissatisfaction with the medical quality.
authors.affiliation: Unidad Docente de Medicina Familiar y Comunitaria, Sevilla.
authors.forename: A
authors.initials: A
authors.lastname: Cayuela Domínguez
authors.forename: J J
authors.initials: JJ
authors.lastname: Camacho Garrido
authors.forename: X
authors.initials: X
authors.lastname: Ras Luna
authors.forename: M C
authors.initials: MC
authors.lastname: Díaz Alfaro
authors.forename: E
authors.initials: E
authors.lastname: Coronas
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013030:Spain
vernacular_title: La opinión de los usuarios a través de las reclamaciones.