title: Experience using the CQI model in health care management.
abstract: This article describes practical applications of the Continuous Quality Improvement (CQI) concept applied to management of the Information Services Departments of a health care institution. The article is valuable for two reasons: (1) it is valuable as a successful application of CQI in an award-winning information services division of an award-winning health care institution, and (2) since the work of the information services function is so complex, has major interdependencies with many other functions throughout the entire organization, and is driven by fast-paced change, successful use in that function can be a model for other major functions of the hospital.
authors.affiliation: Methodist Hospital, Houston, TX 77005.
authors.forename: B
authors.initials: B
authors.lastname: Minard
mesh_terms: D003200:Computer User Training / Q000592:standards; D003363:Cost Control; D003491:Cybernetics; D003659:Decision Making, Organizational; D004526:Efficiency; D006751:Hospital Information Systems / Q000592:standards / Q000706:statistics & numerical data*; D008838:Microcomputers; D015279:Organizational Culture; D009937:Organizational Objectives; D010348:Patient Care Team; D010934:Planning Techniques; D011340:Problem Solving; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012308:Risk Management / Q000458:organization & administration; D013781:Texas