title: Quality customer service: nursing's new challenge.
authors.forename: T
authors.initials: T
authors.lastname: Leming
mesh_terms: D003258:Consumer Behavior / Q000639:trends*; D006801:Humans; D009718:Nurse Administrators; D009732:Nursing Care / Q000592:standards / Q000639:trends*; D011787:Quality of Health Care / Q000639:trends*