Watching the numbers: basic data for health care management.
Resource utilization is a reasonable first tier measure of the value of health care services received by an employed population. It is generally inversely related to the overall quality of care. Newer time-based measures of efficiency and surveys of customer satisfaction will allow health care organizations to improve efficiency and effectiveness, thereby improving value and moderating cost increases.
Harris
J S
JS
Harris Associates and Partners Health Plan of Tennessee, Nashville 37205.
D003362:Cost-Benefit Analysis; D006264:Health Benefit Plans, Employee / Q000191:economics*; D006295:Health Resources / Q000191:economics / Q000706:statistics & numerical data*; D006801:Humans; D008329:Managed Care Programs; D014481:United States