A paediatric day ward: parental expectations, perceptions, and satisfaction.
OBJECTIVE
to evaluate an acute paediatric day ward service from the parental perspective.


METHODS
parental interview using structured questionnaire.


RESULTS
overall satisfaction with the day ward concept and practice was high. Specific delays in the admission and management process were highlighted, as were concerns over practical issues such as parking facilities, pharmacy support, and perceived staff workload.


CONCLUSIONS
the broad aims of the unit are being met. Areas for potential improvement are defined and discussed.
Graham
D A
DA
Department of Paediatrics, Christchurch Hospital.
Abbott
G D
GD
Dawson
K P
KP
D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003631:Day Care, Medical / Q000592:standards*; D004636:Emergency Service, Hospital; D006757:Hospital Units / Q000592:standards*; D009520:New Zealand; D010290:Parents / Q000523:psychology; D010343:Patient Admission; D010372:Pediatrics / Q000592:standards*; D011795:Surveys and Questionnaires