Patient evaluation of otolaryngology department service at Christchurch Hospital.
One hundred and four consecutive patients seen in the ENT department for consultation and inpatient treatment completed a structured questionnaire at their first postoperative (or posttreatment) outpatient clinic appointment. The aims of the survey were to ascertain the patients opinions and perceptions regarding the ENT department service in a variety of areas. Satisfaction was high in areas of medical and nursing care and with the information given regarding treatment. The major area of dissatisfaction was with waiting times, particularly waiting times at appointments during ENT outpatient clinics.
Department of Otolaryngology, Christchurch Hospital.
R S
RS
Allison
M J
MJ
Davison
A L
AL
Beautrais
D000328:Adult; D001071:Appointments and Schedules; D002648:Child; D006748:Hospital Departments / Q000592:standards*; D006801:Humans; D009520:New Zealand; D010036:Otolaryngology / Q000592:standards*; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D013997:Time Factors