Patients' views on how to run hospital outpatient clinics.
To investigate patients' views and expectations when attending outpatient clinics a questionnaire-based study was performed. The questionnaires asked about appointment systems, continuity of care, staff appearance, chaperons and medical students. Patients wanted fixed appointment times, to see the same doctor on successive visits, for the staff to be formally dressed and to have chaperons during examination. The number of medical students should be restricted especially for women patients. Staff should be sensitive to patients' needs.
Leicester General Hospital.
F
F
Bishop
F J
FJ
Matthews
C S
CS
Probert
J
J
Billett
T
T
Battcock
S D
SD
Frisby
J F
JF
Mayberry
D000553:Ambulatory Care; D001071:Appointments and Schedules; D004739:England; D005260:Female; D006801:Humans; D008297:Male; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration* / Q000592:standards; D010045:Outpatients / Q000523:psychology; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011795:Surveys and Questionnaires