title: Improving the use of the telephone.
authors.affiliation: School of Medicine, University of North Carolina, Chapel Hill.
authors.forename: P
authors.initials: P
authors.lastname: Curtis
mesh_terms: D004630:Emergencies; D005194:Family Practice; D006801:Humans; D010817:Physician-Patient Relations; D011216:Practice Management, Medical; D013689:Telephone; D006113:United Kingdom