title: Creating a better work environment. Measuring effectiveness.
abstract: Strategies to improve one hospital's work environment have paid off in significantly improved nursing staff satisfaction. Preintervention and postintervention surveys using similar instruments showed gratifying improvements in staff satisfaction with communication with managers, recognition by managers, opportunities for professional growth and development, and support by peers.
authors.affiliation: Kaiser Permanente Medical Center, Anaheim, CA.
authors.forename: M B
authors.initials: MB
authors.lastname: Townsend
mesh_terms: D002140:California; D006744:Hospital Bed Capacity, 100 to 299; D006801:Humans; D007400:Interprofessional Relations; D007588:Job Satisfaction; D008330:Management Audit; D009738:Nursing Service, Hospital / Q000458:organization & administration*; D009741:Nursing Staff, Hospital / Q000523:psychology*; D009936:Organizational Innovation; D010934:Planning Techniques; D011795:Surveys and Questionnaires