Providers' and consumers' perceptions of quality health care.
This article describes a study that explored perceptions of quality health care among physicians, nurses, patients, and hospital administrators. A self-report questionnaire evaluating interpersonal relationships, needs fulfillment, and education as dimensions of health care was developed. Results indicated that all groups differed in their perceptions of quality health care. Staff development educators should be particularly mindful of such differences. Making nurses aware of these differences during orientation and continuing education programs can assist them more effectively to deliver quality nursing care and meet patients' perceived needs.
Pettit
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White
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D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D006740:Hospital Administrators / Q000523:psychology; D006801:Humans; D008505:Medical Staff, Hospital / Q000523:psychology; D009741:Nursing Staff, Hospital / Q000523:psychology; D011787:Quality of Health Care; D011795:Surveys and Questionnaires