Conflict resolution: a strategy for growth.
We have ample opportunities to practice negotiation skills every day. Our goal is to create an environment in critical care where confrontation regarding patient care issues, collaborative practice, shared governance, and standards of professional practice is the norm. Winning and losing are not the important factors. We should instead strive for establishing mutual interests, shared values, and a framework for decision making. Mutual gain is the goal of confrontation and conflict resolution. We must develop our skills to address conflicting interests at the bedside. It is essential that we have a better process to accept our difference and foster our mutual and shared interest, caring for the critically ill patient.
Evans
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D003220:Conflict, Psychological; D003422:Critical Care; D003695:Delivery of Health Care; D006801:Humans; D007400:Interprofessional Relations; D009729:Nursing