The competence crisis in middle management.
The hospital CEO's role has evolved away from hands-on operations, but when the hands-on managers make mistakes, the complaints bounce up to the administrative suite for solutions. Louis P. Benson, Ph.D., a Fort Lauderdale, FL, consultant, says that although the management competence crisis is partly due to pressures in the health care environment, it is also a result of CEOs' failure to ensure that managers receive the information, training and guidance that they need.
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D003142:Communication; D006740:Hospital Administrators / Q000592:standards*; D011361:Professional Competence; D014481:United States