title: Total quality management: an idea whose time has come.
authors.forename: F
authors.initials: F
authors.lastname: Masters
authors.forename: J A
authors.initials: JA
authors.lastname: Schmele
mesh_terms: D006801:Humans; D009740:Nursing Staff / Q000523:psychology; D009745:Nursing, Supervisory / Q000379:methods*; D015279:Organizational Culture; D011785:Quality Assurance, Health Care / Q000458:organization & administration* / Q000592:standards