title: Quality initiatives. How are we, Mrs Jones?
authors.forename: B
authors.initials: B
authors.lastname: Edwards
mesh_terms: D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D006801:Humans; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom