title: Surveys of patient satisfaction: II--Designing a questionnaire and conducting a survey.
authors.affiliation: Department of Public Health and Primary Care, University of Oxford, Radcliffe Infirmary.
authors.forename: R
authors.initials: R
authors.lastname: Fitzpatrick
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D006801:Humans; D008485:Medical Audit / Q000379:methods; D012107:Research Design; D011795:Surveys and Questionnaires / Q000592:standards*