title: [Evaluation criteria of quality of care].
abstract: In this article there is described a study, where 60 persons who had been patients were asked to tell their conceptions of good care and experiences of its implementation. Information was collected by theme interviews. The basic idea in the research was to extend knowledge of peoples experiences in the health care system by a research design, where peoples' conceptions could be described and understand according to the experiences which were really meaningful to patients. In previous research patients' experiences have been described based on foreordained criterions. Most of the people studied regarded pertinence, friendliness, individuality, giving of information, conversation, safeguarding of privacy, safety, comfort, waiting as the evaluation criteria of good care. Administrative or organisational things were not regarded as meaningful. According to these results the implementation of good care preconceives that the conceptions of professions must be broaden. It also preconceives that different health professional groups together engage themselves to patient-centered goals.
authors.forename: A
authors.initials: A
authors.lastname: Häggman-Laitila
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D007407:Interviews as Topic; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000592:standards*; D015403:Nursing Evaluation Research; D011787:Quality of Health Care
vernacular_title: Hyvän hoidon arviointiperusteet.