Two approaches to measuring quality in medical case management programs.
In a study of the quality of care in a medical case management program, five physician experts, applying criteria to medical records, found the care provided appropriate in a majority of 40 cases (10 each of head injury, spinal cord injury, high-risk infants, and AIDS). Nurses interviewing parents of 30 high-risk infants found general satisfaction with case management.
Collard
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Bigel Institute for Health Policy, Heller Graduate School, Brandeis University, Waltham, MA.
Bergman
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A
Henderson
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D000223:Adaptation, Psychological; D000328:Adult; D003258:Consumer Behavior / Q000706:statistics & numerical data; D003625:Data Collection; D005069:Evaluation Studies as Topic; D006801:Humans; D007231:Infant, Newborn; D008329:Managed Care Programs / Q000592:standards*; D008485:Medical Audit; D010043:Outcome and Process Assessment, Health Care / Q000379:methods*; D010290:Parents / Q000523:psychology; D010347:Patient Care Planning / Q000592:standards; D011787:Quality of Health Care; D012944:Social Support; D014481:United States