Compendium of instruments measuring patient satisfaction with nursing care.
Recent changes in health care delivery have encouraged a search for comprehensive and established measures of patient satisfaction with nursing care (PSNC), which studies have found to be the most important predictor of overall satisfaction with hospital care and an important indicator of outcome. Twenty-one current PSNC instruments are described in a compendium, which provides information on the developer and the date of publication or first use, types of items and subscales, mode of administration, reliability and validity formulas, and availability.
McDaniel
C
C
Center of Medical Ethics, University of Pittsburgh.
Nash
J G
JG
D003258:Consumer Behavior; D005069:Evaluation Studies as Topic; D006801:Humans; D009732:Nursing Care / Q000523:psychology / Q000592:standards*; D010043:Outcome and Process Assessment, Health Care / Q000379:methods; D011594:Psychometrics; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires / Q000592:standards*