Patient-centered care: can your hospital afford not to have it?
A new survey tool to measure the personalization of patient care is helping hospitals look beyond the quantifiable and the clinical and zero in on the patient's perception of care. "Assuming good technology and good doctors, more patients are basing their choice [of a hospital] on ... differences in personal service," says one of the survey's managers.
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D005069:Evaluation Studies as Topic; D015285:Hospital-Patient Relations; D007407:Interviews as Topic; D008962:Models, Theoretical; D010344:Patient Advocacy; D014481:United States