title: Ophthalmology personnel in risk management. What office personnel need to know to keep you out of trouble.
abstract: The performance of staff in the ophthalmologist's office will influence the risk that an individual patient may someday file a medical malpractice complaint. Areas of identified risk include improper triage of emergency patients, abandonment, problems in confidentiality, improper maintenance of medical records, and perceived lack of compassion and skill on the part of staff members.
authors.affiliation: Jules Stein Eye Institute, Department of Ophthalmology, University of California, Los Angeles 90024.
authors.forename: R S
authors.initials: RS
authors.lastname: Hepler
mesh_terms: D000488:Allied Health Personnel; D006801:Humans; D008318:Malpractice; D009817:Office Management / Q000592:standards*; D009885:Ophthalmology / Q000331:legislation & jurisprudence*; D010824:Physicians' Offices / Q000592:standards; D012308:Risk Management / Q000379:methods*