Quality of care and the patient: new criteria for evaluation.
Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.
Omachonu
V K
VK
University of Miami, Coral Gables, FL.
D003258:Consumer Behavior; D003625:Data Collection; D015285:Hospital-Patient Relations; D006761:Hospitals / Q000592:standards*; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D009738:Nursing Service, Hospital / Q000592:standards; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D011787:Quality of Health Care / Q000592:standards*; D014481:United States