Factors associated with the frequency of after-hours in-person patient consultations.
In this study, 901 after-hours calls to 26 second- and third-year family practice residents in a university based program were audited to determine patient and physician characteristics associated with after-hours rates of in-person consultation. In-person consultation frequency averaged 25.5%, but ranged from 9% to 53% among physicians (P = .02). Male patients were seen more frequently than female patients (P = .008) Younger patients were seen more frequently than older patients (P = .01). Calls for trauma, obstetrics, and respiratory complaints were more likely to result in in-person consultations than were calls for other problems (P less than .00001). Categorical modeling analysis, used for adjustment, confirmed differences in consultation frequencies both among physicians and due to the nature of the caller's complaint. Neither the time of the call, the patient's race, nor the physician's sex, marital status, level of training, distance lived from the family practice center, or personality type as measured by the Myers-Briggs Type Indicator were associated with the frequency of consultation. Additional research is needed to determine the factors responsible for physician differences in after-hours in-person consultation frequency.
Martin
B A
BA
Department of Family Medicine, Medical University of South Carolina College of Medicine, Charleston.
Ornstein
S M
SM
Johnson
A H
AH
Jenkins
R G
RG
Rust
P F
PF
D001071:Appointments and Schedules; D005194:Family Practice / Q000706:statistics & numerical data*; D007396:Internship and Residency / Q000706:statistics & numerical data*; D010342:Patient Acceptance of Health Care / Q000706:statistics & numerical data*; D012017:Referral and Consultation / Q000706:statistics & numerical data*; D013022:South Carolina; D013689:Telephone / Q000706:statistics & numerical data