title: Productivity measurement in hospital libraries: a case report.
abstract: This paper examines the concept of productivity measurement and its application in a hospital library. Component steps in development of a typical productivity measurement system are described, including a process for calculation of quantitative workload standards. Problems and potential benefits of participating in productivity measurement programs are discussed, and managerial strategies suggested.
authors.affiliation: Oakwood Hospital, Dearborn, Michigan 48123-2500.
authors.forename: S A
authors.initials: SA
authors.lastname: Phillips
mesh_terms: D004526:Efficiency; D006801:Humans; D007992:Libraries, Hospital / Q000191:economics / Q000592:standards*; D008824:Michigan; D013647:Task Performance and Analysis; D013996:Time and Motion Studies