title: [The background of complaints in old-age and nursing homes. To demand, to complain and deplore].
authors.forename: A
authors.initials: A
authors.lastname: Bischofberger
authors.forename: C
authors.initials: C
authors.lastname: Huoni
mesh_terms: D000368:Aged / Q000523:psychology*; D003258:Consumer Behavior; D006707:Homes for the Aged; D006801:Humans; D009735:Nursing Homes; D010687:Philosophy, Nursing
vernacular_title: Der Hintergrund von Reklamationen im Alters- und Pflegeheim. Reklamieren, sich beschweren und beklagen.