title: Why are we waiting?
authors.forename: S
authors.initials: S
authors.lastname: Roberts
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D009732:Nursing Care; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D010045:Outpatients; D010361:Patients; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires