Contract language can ensure satisfaction.
A significant number of hospitals are in legal wrangles with computer vendors because they are unsatisfied with the computer systems they've purchased. Many of these disputes arise because the hospitals signed contracts that were not in their favor.
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D003258:Consumer Behavior / Q000331:legislation & jurisprudence; D003284:Contract Services / Q000331:legislation & jurisprudence*; D004282:Documentation; D005376:Financial Management / Q000331:legislation & jurisprudence*; D006751:Hospital Information Systems / Q000331:legislation & jurisprudence*; D014481:United States