Telephone triage in the office setting.
During a six-month period in 1988, two nurse-midwives documented the telephone calls they received in an OB/GYN/CNM practice. Calls were then tallied and categorized for analysis. A discussion of the numbers and types of calls is presented as well as a review of the literature on telephone triage/management.
Nell Hodgson Woodruff School of Nursing, Emory University, Atlanta, Georgia.
M
M
Kelley
J
J
Mashburn
D004632:Emergency Medical Services; D006764:Hospitals, Community; D006801:Humans; D007587:Job Description; D009721:Nurse Midwives; D009730:Nursing Assessment / Q000379:methods; D009818:Office Nursing / Q000379:methods / Q000706:statistics & numerical data*; D013689:Telephone / Q000706:statistics & numerical data*; D014218:Triage