Resolving conflict in long-term care.
1. The long-term care setting has unique conflicts involving staff, patient, and interpersonal dynamics. 2. Early detection of conflict symptoms facilitates interventions that enhance positive outcomes. 3. Utilization of the nursing process will effectively guide one-to-one or group conflict management. 4. Successful conflict management can enhance retention of staff, lower costs, and improve patient care.
Kuipers
J
J
Davidhizar
R
R
Agurkis
N
N
D000368:Aged; D003220:Conflict, Psychological; D006801:Humans; D007398:Interpersonal Relations; D008134:Long-Term Care; D009740:Nursing Staff / Q000458:organization & administration*; D011340:Problem Solving