title: The patient judgment system: reliability and validity.
abstract: Hospital Corporation of America (HCA) recently developed a patient judgment system (PJS) that generates information for monitoring long-term trends in hospital quality. Central to the system is a 68-item questionnaire that includes 11 quality scales. To test the questionnaire's reliability, validity, and representativeness, completed questionnaires from 5,625 patients from 32 hospitals were analyzed. Findings showed uniformly high patient-level reliabilities, good to excellent hospital-level reliabilities, and strong empirical support for the validity of the questionnaire's quality measures.
authors.affiliation: Hospital Corporation of America, Nashville, TN 37202-09551.
authors.forename: E C
authors.initials: EC
authors.lastname: Nelson
authors.forename: R D
authors.initials: RD
authors.lastname: Hays
authors.forename: C
authors.initials: C
authors.lastname: Larson
authors.forename: P B
authors.initials: PB
authors.lastname: Batalden
mesh_terms: D003258:Consumer Behavior / Q000706:statistics & numerical data; D005246:Feedback; D007600:Judgment; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires; D014481:United States