title: Problem solving: a common thread in quality assurance programs.
abstract: This paper discusses the key role that the problem solving process plays in most quality assurance programs. In this discussion, problem solving is represented as a four step process. The use of each of the four steps in health care quality assurance is examined.
authors.affiliation: Department of Industrial Engineering, University of Missouri-Columbia.
authors.forename: M S
authors.initials: MS
authors.lastname: Leonard
authors.forename: J L
authors.initials: JL
authors.lastname: Miller
mesh_terms: D003625:Data Collection; D003627:Data Interpretation, Statistical; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D011340:Problem Solving; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States