[The satisfaction of the clients of an outpatient consultation in view of the nursing team's approach].
The present research work about "the satisfaction of the clients of an out-patient department toward the approach of the nursing team" was carried out in a central hospital, in Lisbon, with a sample of 82 clients. The principal subjects broached on the biliography revision are: some risk factors of cardiovascular disease and the client approach. We have found at the end of this study that the precordial pain, the arrhythmias and the arterial hypertension, are the main causes that alert the clients, as well as the health professionals who send them to this department to a precocious diagnosis of cardiovascular disease. It was applied an approach guide to the clients of the experimental group and another instrument, a formulary was applied to both of the groups. The mean and the mode were used as measures of central tendency on the statistical treatment and as measures of dispersion the standard deviation and the variation amplitude. For testing our hypothesis we used the following tests: Kolmogoro-Sairnov, Qui-Square with the Coefficient of Yule and the Difference of Means Test, to a significance level of 0.05. All these tests confirmed our hypothesis, meaning that the clients to whom the new nurse-client-approach has been applied showed greater satisfaction than those who have been approached according to the usual procedure on the department and the majority of these clients suggest the continuation of this kind of approach.
Azevedo e Silva
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Dias
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MA
D002318:Cardiovascular Diseases / Q000209:etiology / Q000451:nursing; D003258:Consumer Behavior; D006266:Health Education; D006801:Humans; D009723:Nurse-Patient Relations; D009746:Nursing, Team / Q000379:methods / Q000706:statistics & numerical data*; D010045:Outpatients / Q000523:psychology*; D010361:Patients / Q000523:psychology*; D011174:Portugal; D012017:Referral and Consultation / Q000706:statistics & numerical data*; D012307:Risk Factors
Satisfação dos utentes de uma consulta externa face ao atendimento da equipa de enfermagem.