title: Implementing a quality improvement program.
abstract: Implementing a Quality Improvement Program (QIP) is a high priority matter for most health care organizations. Implementation requires the commitment of top management, measurement tools, statistical tools, problem-solving tools, and training for all levels of employees. This article describes the need for managing costs and quality, quality improvement concepts, examples of problem-solving tools, and the role of the facilitator in the QIP process.
authors.affiliation: Ernst & Whinney, Cleveland, OH.
authors.forename: J G
authors.initials: JG
authors.lastname: Nackel
authors.forename: T A
authors.initials: TA
authors.lastname: Collier
mesh_terms: D003363:Cost Control / Q000379:methods; D003659:Decision Making, Organizational; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training; D007857:Leadership; D008332:Management Quality Circles; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States