The patient judgment system: reliability and validity.
Hospital Corporation of America (HCA) recently developed a patient judgment system (PJS) that generates information for monitoring long-term trends in hospital quality. Central to the system is a 68-item questionnaire that includes 11 quality scales. To test the questionnaire's reliability, validity, and representativeness, completed questionnaires from 5,625 patients from 32 hospitals were analyzed. Findings showed uniformly high patient-level reliabilities, good to excellent hospital-level reliabilities, and strong empirical support for the validity of the questionnaire's quality measures.
Nelson
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Hospital Corporation of America, Nashville, TN 37202-09551.
Hays
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Larson
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Batalden
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PB
D003258:Consumer Behavior / Q000706:statistics & numerical data; D005246:Feedback; D007600:Judgment; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires; D014481:United States