title: Measuring outpatient satisfaction with rehabilitation services.
abstract: Rehabilitation Services Department staff at University Hospital-UBC site (Vancouver, British Columbia) conducted a patient satisfaction survey in 1987 to measure outpatient satisfaction with the care received. Fifty completed surveys, which represented approximately 10% of the outpatient population discharged during the study period, indicated that outpatients were primarily satisfied with the actual care and services provided and least satisfied with environmental factors, such as parking, waiting area conditions, and directions to treatment facility.
authors.affiliation: Lions Gate Hospital, North Vancouver, British Columbia, Canada.
authors.forename: D
authors.initials: D
authors.lastname: Davis
authors.forename: G
authors.initials: G
authors.lastname: Hobbs
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000553:Ambulatory Care / Q000592:standards*; D001955:British Columbia; D003258:Consumer Behavior; D005246:Feedback; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D011785:Quality Assurance, Health Care; D012046:Rehabilitation / Q000592:standards*; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires