title: [Grievance mediation in a general hospital].
authors.forename: F C
authors.initials: FC
authors.lastname: van Wijmen
authors.forename: M
authors.initials: M
authors.lastname: Verhoeven
mesh_terms: D003258:Consumer Behavior; D006769:Hospitals, General; D006801:Humans; D009426:Netherlands; D009732:Nursing Care / Q000592:standards*; D010344:Patient Advocacy; D011785:Quality Assurance, Health Care
vernacular_title: Klachtenbemiddeling in een algemeen ziekenhuis.