[The construction and validation of a questionnaire on the satisfaction of primary health care users].
The questionnaire was developed after establishing the domains that might be measured with it and selecting 16 items. During June and September 1987 it was administered to 163 patients, selected by quota sampling, who belonged to two health centers and two outpatient clinics from the city of Almería. With the obtained data several parts of the questionnaire were validated: stability, homogeneity, distorting variables and constructed validity. There were significant differences (analysis of variance) between the satisfaction of the users of health centers and outpatient clinics (p = 0.042) (higher satisfaction in health centers). There were not marked differences between the users of both health centers (p = 0.144) and between both outpatient clinics (p = 0.66). The measurement of satisfaction is a valuable instrument for the investigation and administration of health services and a good indicator of the quality of care.
Pérez Moreno
J M
JM
Otero
A
A
Pérez Tornero
E
E
Parron
T
T
Bretones
C
C
Sánchez Romero
J E
JE
D003258:Consumer Behavior / Q000706:statistics & numerical data; D004812:Epidemiologic Methods; D006801:Humans; D015588:Observer Variation; D011320:Primary Health Care / Q000592:standards / Q000706:statistics & numerical data*; D011787:Quality of Health Care / Q000592:standards / Q000706:statistics & numerical data; D015203:Reproducibility of Results; D013030:Spain; D011795:Surveys and Questionnaires
Construcción y validación de una encuesta de satisfacción de usuarios de atención primaria.