title: Be aware, not afraid, of JCAHO complaint standards.
abstract: How does your hospital handle complaints? You better have a good answer to this question. As of this January, the Joint Commission on Accreditation of Healthcare Organizations, Chicago, will require hospitals to formalize their methods of responding to patient complaints.
authors.forename: M T
authors.initials: MT
authors.lastname: Koska
mesh_terms: D000068:Accreditation; D003258:Consumer Behavior; D006761:Hospitals / Q000592:standards*; D007591:Joint Commission on Accreditation of Healthcare Organizations; D010344:Patient Advocacy / Q000592:standards*; D014481:United States