title: Viewpoint of an out-patient manager.
abstract: To provide a truly excellent service to the customer all those involved with out-patients must work together. All heads of departments must demonstrate the essential aspects of good management, not only within their own departments but also between departments. Only by planning, organising and communicating can we achieve a controlled response to the demands of the consumer. For this to become a reality there must be openness, a commitment to learn from each other and a willingness to change.
authors.affiliation: Corbett Hospital, Stourbridge.
authors.forename: D M
authors.initials: DM
authors.lastname: Allmond
mesh_terms: D000288:Administrative Personnel; D001291:Attitude of Health Personnel; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D011369:Professional-Patient Relations; D011872:Radiology Department, Hospital / Q000458:organization & administration; D006113:United Kingdom