Be aware, not afraid, of JCAHO complaint standards.
How does your hospital handle complaints? You better have a good answer to this question. As of this January, the Joint Commission on Accreditation of Healthcare Organizations, Chicago, will require hospitals to formalize their methods of responding to patient complaints.
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D000068:Accreditation; D003258:Consumer Behavior; D006761:Hospitals / Q000592:standards*; D007591:Joint Commission on Accreditation of Healthcare Organizations; D010344:Patient Advocacy / Q000592:standards*; D014481:United States