title: Evaluation of an educational programme for telephone advisers in primary health care.
abstract: Telephone advisers, usually registered nurses, have a very important role in the Swedish primary health care service. In order to improve this service, a special educational programme has been worked out for registered nurses working at a Swedish health centre. The purpose of this paper is to evaluate this educational programme at one of the health centres. The quality of the telephone advice was evaluated by a blind observer. After the educational programme the quality of advice was improved. Among the participating nurses, the confidence and the satisfaction with the work increased after the educational programme.
authors.affiliation: Torpa Health Centre, Vänersborg, Sweden.
authors.forename: B
authors.initials: B
authors.lastname: Marklund
authors.forename: B
authors.initials: B
authors.lastname: Silfverhielm
authors.forename: C
authors.initials: C
authors.lastname: Bengtsson
mesh_terms: D001291:Attitude of Health Personnel; D005069:Evaluation Studies as Topic; D006801:Humans; D009726:Nurses; D011320:Primary Health Care / Q000379:methods*; D012648:Self Care; D013548:Sweden; D013663:Teaching / Q000379:methods / Q000592:standards*; D013689:Telephone