Consumer opinion in quality assurance: Spanish model.
Pacheco
M V
MV
Suggestions & Complaints Service, Sant Pau Hospital, Barcelona, Spain.
Suñol
R
R
Abello
C
C
D003258:Consumer Behavior; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D008962:Models, Theoretical; D010344:Patient Advocacy; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013030:Spain