title: Consumer opinion in quality assurance: Spanish model.
authors.affiliation: Suggestions & Complaints Service, Sant Pau Hospital, Barcelona, Spain.
authors.forename: M V
authors.initials: MV
authors.lastname: Pacheco
authors.forename: R
authors.initials: R
authors.lastname: Suñol
authors.forename: C
authors.initials: C
authors.lastname: Abello
mesh_terms: D003258:Consumer Behavior; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D008962:Models, Theoretical; D010344:Patient Advocacy; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013030:Spain