title: Customer relations training: long term impact on staff's behavior.
authors.affiliation: Mercy Hospital, Pittsburgh, Pennsylvania.
authors.forename: J S
authors.initials: JS
authors.lastname: Jones
mesh_terms: D003159:Community-Institutional Relations; D004636:Emergency Service, Hospital / Q000458:organization & administration; D007318:Inservice Training; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000193:education; D010564:Personnel, Hospital / Q000193:education*; D011567:Psychiatric Department, Hospital / Q000458:organization & administration