The quality management maturity grid: a diagnostic method.
"Quality is free. It's not a gift, but it is free. What costs money are the unquality things--all the actions that involve not doing the job right the first time." Nurse executives can benefit from the challenge of this statement, the basis of Philip Crosby's Quality Management Maturity Grid. The authors discuss the Grid, used successfully in business as a diagnostic tool to assess organizational quality management, and its use in the health care setting.
University of Oklahoma, Oklahoma City.
J A
JA
Schmele
S J
SJ
Foss
D000328:Adult; D001291:Attitude of Health Personnel; D006801:Humans; D008875:Middle Aged; D009741:Nursing Staff, Hospital / Q000592:standards; D010559:Personnel Management; D011785:Quality Assurance, Health Care; D012655:Self-Evaluation Programs; D011795:Surveys and Questionnaires