Is your most valuable resource ignored?
Receptionists are important for the efficient functioning of a practice. They are the eyes and ears of the practice and become a most valuable resource. There should be both formal and informal mechanisms for them to feed back information to the practice decision makers if better practice performance is to be achieved.
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D003142:Communication; D006801:Humans; D008496:Medical Receptionists; D008502:Medical Secretaries; D011216:Practice Management, Medical