Quality assurance in residences for people with a disability.
OBJECTIVE
To review the quality of service in 7 residences for people with a disability administered by the NSW Department of Health in the New England Region.


METHODS
Evaluation of each residence by an evaluation team using an evaluation package incorporating three approaches to assessment: process measures, goal-oriented outcome measures, and interviews or questionnaires.


RESULTS
This comprehensive review of the 7 residences showed that high standards had been set throughout the New England Region and that the evaluation package was a powerful tool for staff keen to improve the lifestyle of people with a disability. Some of the notable changes made as a direct result of the evaluation included additional staff for recreation and leisure; more flexible administrative control from local hospitals; increased staff consistency in home routine training; and increased community integration programming.
Bramston
P
P
New England Region, NSW Department of Health, Tamworth, NSW.
Harris
B
B
D006233:Persons with Disabilities; D009517:New South Wales; D010043:Outcome and Process Assessment, Health Care; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012112:Residential Facilities / Q000592:standards*; D013223:Statistics as Topic