title: Contributions of patients to general practitioner consultations in relation to their understanding of doctor's instructions and advice.
abstract: 126 patients of 6 general practitioners were tape recorded in consultation with their doctor and interviewed immediately afterwards, and 81 of the patients were interviewed again 2 days later. We related the accuracy of patients' accounts of the instructions and advice they were offered to two characteristics of patient's participation during their consultation: (i) the frequency of spontaneous comments or queries about diagnosis, cause, consequences or treatment of the problem presented, and (ii) the frequency of comments and queries which sought to clarify something said by the doctor. The incidence of the latter was unrelated to accuracy of patients' subsequent accounts. However, people who made errors or omissions in both immediate and home interviews in their accounts of instructions and advice offered, were more likely than those who gave accurate accounts to have produced spontaneous comments or queries during their consultation. Whether the doctor accepted, rejected or ignored these ideas was irrelevant to the incidence of post-consultation errors and omissions.
authors.affiliation: Department of Psychology, University of Birmingham, England.
authors.forename: E J
authors.initials: EJ
authors.lastname: Robinson
authors.forename: M J
authors.initials: MJ
authors.lastname: Whitfield
mesh_terms: D005194:Family Practice; D006801:Humans; D010349:Patient Compliance; D010353:Patient Education as Topic; D010817:Physician-Patient Relations; D012017:Referral and Consultation