Establishment and evaluation of a serum cholesterol monitoring service in a community pharmacy.
A clinical pharmacy service providing blood cholesterol testing and consultation was implemented in a community pharmacy. In this pilot study, 27 patients each paid $10 to have a serum cholesterol determination. All subjects completed a questionnaire to determine attitude toward such a service, intention to use it in the future, and willingness to pay for its use. A posttest patient satisfaction questionnaire was completed after blood-level results were reported and discussed with the patient. All subjects stated that they were strongly in favor of such a service, that they would use it, and that they would pay an average of $11.60 for the test. On the posttest questionnaire, patients expressed strong satisfaction with various aspects of the service, and the amount that they were willing to pay increased significantly to $14.35. It is recommended that community pharmacies implement such patient-oriented services.
Einarson
T R
TR
Faculty of Pharmacy, University of Toronto, Ontario, Canada.
Bootman
J L
JL
McGhan
W F
WF
Larson
L N
LN
Gardner
M E
ME
Donohue
M
M
D000328:Adult; D000368:Aged; D002784:Cholesterol / Q000097:blood*; D003157:Community Pharmacy Services / Q000191:economics* / Q000458:organization & administration; D003258:Consumer Behavior; D005069:Evaluation Studies as Topic; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D011795:Surveys and Questionnaires
D002784:Cholesterol