title: Expected and received care: patient perceptions.
authors: V F
authors: VF
authors: Rempusheski
authors: S L
authors: SL
authors: Chamberlain
authors: H B
authors: HB
authors: Picard
authors: J
authors: J
authors: Ruzanski
authors: M
authors: M
authors: Collier
mesh_terms: D000328:Adult; D000368:Aged; D003258:Consumer Behavior / Q000639:trends; D005260:Female; D006745:Hospital Bed Capacity, 300 to 499; D006784:Hospitals, Teaching; D006786:Hospitals, Urban; D006801:Humans; D008297:Male; D008404:Massachusetts; D008875:Middle Aged; D011787:Quality of Health Care; D012189:Retrospective Studies