A case study of hospital operations management.
This paper discusses a study to investigate various operations management problems in a newly opened, modern regional hospital in Hong Kong. The findings of the study reveal that there exist in the hospital a number of current and potential problem areas. Recommendations for solving these problems are suggested with a view to improving the overall operational efficiency and effectiveness of the hospital.
Cheng
T C
TC
Department of Actuarial and Management Sciences, University of Manitoba, Winnipeg, Canada.
D001071:Appointments and Schedules; D006723:Hong Kong; D006751:Hospital Information Systems; D006779:Hospitals, Public / Q000458:organization & administration*; D009738:Nursing Service, Hospital; D009873:Operating Rooms / Q000706:statistics & numerical data; D009874:Operations Research; D010044:Outpatient Clinics, Hospital / Q000706:statistics & numerical data; D010561:Personnel Staffing and Scheduling; D000078329:Workforce