title: An approach to client satisfaction measurement as an attribute of health service quality.
abstract: Client satisfaction plays an important role in the assessment of health services quality used to establish institutional loyalty, usage patterns, word-of-mouth communications, and presumably to enhance the rate by which clients attain satisfactory levels of health. The makeup of attitude, its measurement, and a methodology for the production of a relevant health service-specific client satisfaction survey are presented.
mesh_terms: D001290:Attitude; D003258:Consumer Behavior; D003625:Data Collection; D006801:Humans; D008505:Medical Staff, Hospital / Q000592:standards; D009741:Nursing Staff, Hospital / Q000592:standards; D011581:Psychological Tests; D011787:Quality of Health Care; D014481:United States