An approach to client satisfaction measurement as an attribute of health service quality.
Client satisfaction plays an important role in the assessment of health services quality used to establish institutional loyalty, usage patterns, word-of-mouth communications, and presumably to enhance the rate by which clients attain satisfactory levels of health. The makeup of attitude, its measurement, and a methodology for the production of a relevant health service-specific client satisfaction survey are presented.
D001290:Attitude; D003258:Consumer Behavior; D003625:Data Collection; D006801:Humans; D008505:Medical Staff, Hospital / Q000592:standards; D009741:Nursing Staff, Hospital / Q000592:standards; D011581:Psychological Tests; D011787:Quality of Health Care; D014481:United States