Thinly disguised contempt: a barrier to excellence.
Many elements in contemporary leadership and management convey contempt for employees. "Thinly disguised contempt," a concept introduced by Peters and Austin in A Passion For Excellence, explains many barriers to the achievement of excellence in corporations across disciplines. Health care executives and managers can learn from the errors of corporate management and avoid replicating these errors in the health care industry.
D003142:Communication; D003695:Delivery of Health Care / Q000592:standards*; D006739:Hospital Administration; D006801:Humans; D007400:Interprofessional Relations; D009937:Organizational Objectives; D010344:Patient Advocacy; D010559:Personnel Management; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D014481:United States